<2023-7-17 Edition>
Welcome to the services provided by HQ Trade B.V. and its affiliated companies and brands (hereinafter referred to as “Hawkmatic Europe”, “us”, and “our”). We will provide you with services in accordance with the following service terms (hereinafter referred to as “these terms”), which apply to the Hawkmatic website, products, and social media platform homepage (collectively referred to as our “services” and “websites”) displayed or linked to these terms, It includes but is not limited to the official website of Hawk-Matic (www.hawkmatic.eu), Hawk-Matic WeChat official account, applet and other services.
Considering the continuous optimization and development of our products and services, this clause can be updated by us at any time without prior notice. Once there are adjustments or changes to these terms, we will publish the revised content in an appropriate manner. Once the revised service terms are published, they will effectively replace the original service terms. You can regularly check this clause to see if there have been any changes. In addition, not all of these terms may apply to the Haoke products and services you are currently using. Therefore, when you use certain special services provided by us, you should comply with the guidelines and rules related to that service that we have published at any time. All the aforementioned guidelines and rules form a part of this clause. When using related services, you should pay attention to and comply with the applicable terms and conditions.
You should carefully read these terms before using the products and services we provide. If you do not agree to these terms and modifications, you can voluntarily stop registering and use the services we provide; Once you register or use our services, it is deemed that you have understood and fully agreed to the contents of these terms, including any modifications we may make to these terms, and become our user (hereinafter referred to as the “User”).
Under this clause, our subject identity may change due to business adjustments, and the changed subject will continue to provide services to you. The change in subject will not affect your rights and interests under this clause. At the same time, our subject may also be added due to the provision of new services. If you use the new services, it will be deemed that you agree to the new subject and jointly fulfill this agreement with you.
Registration and Use
The products and services provided by HQ Trade B.V. are only aimed at adults aged 18 and above. If you are a minor under the age of 18, please voluntarily exit our website. In addition, you also need to ensure that you are not the subject of trade restrictions, sanctions, or other legal or regulatory restrictions imposed by any country, international organization, or region. Otherwise, we may refuse to provide user services to you at any time and with full discretion. If any losses are caused to us or third parties as a result, you shall bear full compensation responsibility.
When you apply to become our user, you should provide true, accurate, complete, legal and valid registration information. After you fill in the information according to the registration page prompts, read and agree to this agreement, and complete all registration procedures, you can obtain a user account and become our user. And when your registration information changes, it should be updated in a timely manner. If the registration information you provide is illegal, untrue, inaccurate, or incomplete, you shall bear the corresponding responsibility and consequences arising therefrom, and we have the right to cancel your user account and terminate your right to use user services.
We will strictly keep confidential any personal information related to your name, address, email, account, and phone number, unless explicitly authorized by you; It is necessary to fulfill your order or protect your legitimate rights; We are required to provide corresponding legal procedures and relevant government departments.
After successful registration, you will receive the user account provided by us. When logging in to the account, you may need to use the username, email, phone number you provided or confirmed, or any we allow as the user account login name. Any use of a login account and login credentials is considered your own operation, and the electronic information records generated by the operation are valid credentials for your behavior. You are responsible for keeping the username and password information of the account on your own. Therefore, to protect your rights and interests, when setting an account password, please prevent account information and password leakage and do not disclose the password to others, Do not use simple passwords with repetitive or consecutive numbers, otherwise you will be responsible for any legal liability and economic losses caused by such matters.
Due to the association of your personal information with your account, your account is only for your personal use. Without express legal provisions, judicial rulings, or our consent, your direct or indirect authorization of a third party to use your account or obtain information under your account is invalid. If we determine that the use of your account may endanger the security of your account, we may refuse to provide corresponding services or terminate this agreement. If you discover any illegal use of your user account, please notify us immediately.
Account display information shall not infringe upon the legitimate rights and interests of others. If we believe that the user information you set is suspected of infringing upon the legitimate rights and interests of others, we have the right to stop your account registration or cancel your user nickname and terminate the provision of user services to you.
You can obtain benefits by participating in product activation, product reviews, flyers, website activities, after-sales service applications, and reviews. These rights have specific usage rules and validity periods. Please pay attention to the rights you have obtained from time to time. We will not provide any special notice before the expiration of the rights. For rights obtained through improper means, we have the right to make independent judgments and take measures including but not limited to freezing your account.
According to relevant national laws and regulations, you agree to strictly abide by the following obligations:
Order transaction
We will provide you with online trading platform services through websites, e-commerce platforms, social media, and other means. You can query product and service information, reach transaction intentions and conduct transactions based on your account permissions, evaluate purchased products and services, publish transaction information, participate in activities, and use other information and technical services (hereinafter referred to as “user services”) to improve user experience or business needs, The items and content of user services may be adjusted from time to time.
The product and service information provided on this website may change at any time. We will make reasonable commercial efforts to ensure that the relevant information parameters, descriptions, prices, inventory, etc. displayed are as accurate and detailed as possible. However, due to factors such as a slight lag in some partner information and a large number of user service information, the presented information may have certain lag, deviation, or errors, You are fully aware and understand this situation. If you find any errors or doubts in the display of relevant information, please contact customer service as soon as possible and stop further operations.
If any unexpected circumstances occur after you submit your order, including but not limited to changes in product prices caused by supplier price increases, tax changes, or website information errors, you can notify us to cancel the order for you.
When you initiate an order or apply for after-sales repair service, please carefully confirm the name, price, quantity, model, specification, delivery address, phone number, contact person, and other relevant information of the purchased product. To ensure that contacts receive the correct products and services. If the contact person is inconsistent with you, the behavior and intention of the contact person shall be deemed as your behavior and intention, and you shall be jointly and severally liable for the legal consequences of the contact person’s behavior and intention.
If we (or a third party entrusted by us) are unable to deliver the goods or services to you or your intended contact person, or deliver the goods to a non intended contact person, due to errors in the contact person’s phone number, address, and other information you provided, you will be responsible for any losses incurred as a result.
Due to market changes and force majeure, we cannot guarantee that all orders you submit can be executed. If the goods you plan to purchase are out of stock or cannot be obtained for other reasons, we will contact you to cancel the order.
We only provide product sales and after-sales services to consumers. If you purchase a product not for personal consumption, but as an intermediary, retailer, or wholesaler, we have the right to unilaterally cancel the order.
If you have any questions or disputes during the process of enjoying the services we provide, you can set up a unified customer service channel through us for relevant consultation and complaints. If customer service is unable to resolve your questions or disputes, you can contact the customer service supervision channel for further handling of the incident.
We will deliver or provide the goods at the delivery address you specify. All listed estimated delivery times and service times are reference times, and reference times do not belong to the promised time and are not the actual arrival or service completion time.
You must accurately fill in your real name, address, and contact information. We will not be responsible for any delay or inability to serve orders caused by the following circumstances, and reserve the right to unilaterally cancel orders:
You agree and acknowledge that we can send order information, promotional activities, order changes, and other related notifications to you and your order contacts through email, SMS, phone, and other means.
Ownership and Intellectual Property Clause
All text, images, user interfaces, visual interfaces, photos, trademarks, logos, sounds, music, works of art, and computer code included in our services (collectively referred to as “Content”), including but not limited to the design, structure, selection, pairing, expression, appearance, style, and arrangement of such Content, are owned, controlled or authorized by us, and are protected to trade dress, copyright The protection of patent and trademark laws, as well as various other intellectual property and anti unfair competition laws.
Once you accept this user agreement, it indicates that you have taken the initiative to transfer any form of information content (including but not limited to evaluations, consultations, various topic articles, and other information content) published on our website at any time, If the copyright property rights (including but not limited to: reproduction rights, distribution rights, rental rights, exhibition rights, performance rights, screening rights, broadcasting rights, information network dissemination rights, filming rights, adaptation rights, translation rights, compilation rights, and other transferable rights that should be enjoyed by the copyright owner) are all exclusively and irrevocably transferred to us for free, you agree that we have the right to file a separate lawsuit for any infringement by any subject.
This user agreement constitutes a written agreement for the transfer of copyright rights as stipulated in the Copyright Law of the People’s Republic of China and related laws, and its validity extends to any content of any work protected by copyright law that you publish on our website, whether such content was formed before or after the conclusion of this agreement.
You agree and fully understand the terms of this user agreement, and promise not to publish or authorize other parties to use the content already published on our website in any form (including but not limited to using it on various websites and media).
As the operator of the website, we have legal rights such as copyright in the website content and resources, which are protected by national laws. We have the right to modify this user agreement and the content of this website, which will take effect from the date of publication without further notice to you.
Unless otherwise mandated by law, without our express written permission, no unit or individual shall illegally copy, quote, reproduce, capture or otherwise use our information in whole or in part, without indicating its source, in any way. Otherwise, we have the right to pursue legal responsibility.
Information Protection
We attach great importance to the protection of user personal information (i.e. information that can be independently or combined with other information to identify the user’s identity). When you use our services, you agree to collect, store, use, disclose, and protect your personal information in accordance with our published privacy policy. We hope to provide you with a clear understanding of how we handle your personal information through our privacy policy. Therefore, we suggest that you read the privacy policy in its entirety to help you better protect your privacy.
End Service
We can adjust or stop one or more services at any time based on our corporate strategic planning or market conditions. Unless otherwise stipulated by law, we are not obligated to be responsible to any individual or third party. If you object to any terms of the user agreement or have objections to subsequent modifications to the terms of the user agreement, or are dissatisfied with our products and services, you may exercise the following rights:
When the following situations occur, we have the right to directly cancel your account and terminate this user agreement, and have the right to permanently freeze or cancel your account permissions.
If you violate the provisions of this user agreement and cause losses to us or other third parties, you agree to provide full compensation, including but not limited to legal fees, litigation costs, direct losses, indirect losses, etc.
Special Declaration Clause
You fully understand and irrevocably authorize us and our authorized third parties to handle all disputes and potential disputes that may arise in accordance with the provisions of this agreement and website rules. You agree to accept our or our authorized third party’s judgment and resolution.
For the convenience of your use of the service, you agree and authorize us to transfer the information you provided and formed during the account registration/activation and use of the service to the affiliated companies that provide you with other services, or obtain the information you provided and formed during the registration/activation and use of other services from the affiliated companies that provide other services. You agree that we and our affiliated companies will not be held accountable for this.
We will conduct a reasonable review of the goods, services, advertisements, and other information provided in accordance with relevant national or regional laws and regulations, but cannot guarantee the accuracy and completeness of the external links set up. At the same time, we will not assume any responsibility for the content on any webpage pointed to by such external links that is not under our actual control. At the same time, the service content we provide may involve being provided by third party individuals or units, and the quality and content of the services provided by these third parties are the responsibility of the third party itself; Users should be aware of and use third-party services in accordance with third-party service agreements. The content, products, services, advertisements, and any other information of third parties shall be at the discretion and risk of the user. We do not guarantee the timeliness, security, or accuracy of their content and network services.
You understand and confirm that we regularly or irregularly inspect, maintain, and upgrade the platforms or related equipment that provide products and services. If such situations cause service interruptions within a reasonable time, we will make every effort to notify in advance and assume no responsibility for this.
You understand and confirm that during the use of this service, there may be any misleading, deceptive, threatening, defamatory, offensive, or illegal information from others, or any anonymous or pseudonymous information that infringes on the rights of others, as well as any behavior accompanying such information. Please exercise caution in your judgment and do not trust such information so as to cause losses to users or third parties, We will provide necessary assistance to users, but do not assume any responsibility.
Under no circumstances shall we be liable for any indirect, consequential, punitive, incidental, special or punitive damages, including loss of profits suffered by users as a result of using the service.
Notification delivery
All notifications to users under this agreement can be made through web announcements, emails, system notifications, mobile text messages, or letters. These notifications are deemed to have been delivered to users on the date of publication or sending.
Users’ notifications to us should be delivered through our officially announced communication address, fax number, email address, and other contact addresses.
Applicable Law and Dispute Resolution
This user agreement is governed by the effective laws applicable in the mainland of the People’s Republic of China. If this user agreement or website rules conflict with the laws of the People’s Republic of China, these contents will be fully reinterpreted in accordance with the legal provisions, while other terms will still remain binding on you.
If there is a dispute between you and us regarding the signing and performance of this user agreement, both you and we agree to submit the relevant dispute to the jurisdiction of the people’s court in the region where our company is located.
(Kind reminder: Before clicking to agree to this agreement, please confirm that you have fully understood and agreed to the content of this user agreement)
