<2023-7-17 Edition>

HQ Trade B.V. and its affiliated companies (hereinafter referred to as “Hawkmatic Europe”, “us”, and “our”) are fully aware of the importance of your private information and respect your personal privacy. Please carefully read this Privacy Policy (hereinafter referred to as “this Policy”) before submitting relevant personal data to Haoke. This policy is applicable to the Haoke website, product, social media platform homepage (collectively referred to as our “service”, “website”) that displays or links to this privacy policy, including but not limited to Haoke official website (www.hawkmatic.eu), Hawkmatic Whatsapp official account, applet and other services.

 

This policy explains how Hawkmatic Europe will process your data (including data generated by your submission and behavior on this website). This policy may not fully cover all data processing scenarios. Information and related scenarios related to the collection of product or service specific data will be continuously supplemented by Haoke, or a notice will be issued to explain the purpose and use of the corresponding information to you when collecting data. We will provide you with the option to choose whether to agree and how to agree. We will only collect and use your relevant information with your explicit consent.

 

Hawkmatic Europe has the right to modify, add or delete certain contents of this policy at any time. You can regularly check this privacy policy to see if any changes have occurred. During the process of reading this policy, if you do not agree with this policy or any of its contents, it may cause Hawkmatic Europe to be unable to provide you with relevant services normally or achieve the expected service results of both parties. Therefore, it is recommended that you immediately stop using the relevant services provided by Hawkmatic Europe. If you use the relevant services provided by Haoke, it is deemed that you acknowledge and agree to this policy.

 

How Hawkmatic Europe Collects and Uses Your Data.

Personal data

Personal data refers to information that can determine personal identity when used alone or in combination with other information. This type of data will be directly submitted to us by you when you use our website, products or services, and interact with us, such as:

1. The personal information you fill in and submit when you register as a user and use the relevant services provided by Hawkmatic Europe on other platforms, such as your name, gender, date of birth, ID card number, telephone number, e-mail address, avatar, nickname, location and other relevant information.

When you choose to purchase and deliver services, we may ask for your name, contact information, shipping and billing address, as well as bank card information to process your order.

When you visit the Hawkmatic Europe website, we may read information related to your device, including but not limited to hardware model, IMEI number, and other unique device identifiers, MAC address, IP address, operating system version, IoT network quality, and settings for the device used to access the service.

When you visit the Hawkmatic Europe website, Hawkmatic Europe will automatically receive and record relevant information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware feature information, and web page records of your needs.

1. Hawkmatic Europe may read and record various types of information about your location, such as order delivery address, GPS signal of the device, or information related to nearby WiFi access points and mobile signal transmission towers, country code, city code, mobile network code, community identification, latitude and longitude information, and language settings. This information may be transmitted to us when you use certain services.
2. When you use Hawkmatic Europe repair services, we may read your product usage information without notifying you separately, including but not limited to machine model, machine status, machine sensor triggering times, or other usage information, such as the number of times the machine has been used, the selected mode and function.

 

Non identifiable data

Non identifiable data refers to data that cannot be used to determine an individual’s identity. Haoke will collect statistical data on website aggregation, such as website visits and clicks on product pages. Hawkmatic Europe collects this data to understand how users use our website, products, and services, in order to optimize our website services and better meet customer needs. Haoke may, at its discretion, collect, use, process, transfer, or disclose non identifying data for other purposes.

We may use your personal data for the following purposes:

1. Create a user profile and use the personal information collected when creating an account through a website or mobile device to establish a user’s personal account and profile page.
2. Complete your order transaction or service request, such as fulfilling the order. The information related to e-commerce orders can be used for processing purchase orders, delivery services, and related after-sales services, including shipping, customer support, and repair services. Recipient information, including name, address, phone number, and postal code, will be used for delivery. The email address is used to send tracking information for package delivery to users. The list of purchased items is used to print invoices and collaborate with customers to determine the items in the package. When you use Hawkmatic Europe customer service phone, Whatsapp official account and other self-service platforms to request Hawkmatic Europe to provide you with product consultation and maintenance services, according to your different demands, you are required to provide us with your name, address, contact information, repaired products and other information, so that Hawkmatic Europe can respond to your problems in a timely manner and properly handle and provide the required services.
3. Activate or verify products or services. You provide the machine ID code that comes with your machine to complete the binding.
4. Provide location-based services. When using certain services, we or third-party service providers may use location information to provide you with the correct service. The provided location is accurate and detailed, which is beneficial for you to achieve the best possible user experience, such as reading your location to understand the nearest warehouse and estimating delivery time, and delivering to the correct address.
5. We will send you marketing information related to products and services that you may be interested in, including but not limited to inviting you to participate in Haoke activities (such as promotions and lucky draws). We will use the information you provide to manage such activities. If you win, wemay desensitize your phone number or username to be included in the winning list and announced. If the event is jointly organized by us and a third party, we may share with them personal information necessary to complete the event (number of users participating in the event, winning list, contact information of the winner) and relevant information generated during the event, so that the third party can distribute prizes to you or provide services to you in a timely manner.
6. Provide you with personalized user experience and personalized content, such as obtaining additional product after-sales service.
7. Collect user feedback on usage. The usage feedback you provide can help us improve product functionality, optimize services, and more. We may contact you through the personal information you provide and keep records.
8. Used for internal audit, business data analysis and research, to improve our products and services.

 

When Hawkmatic Europe processes your personal data, we will comply with applicable legal requirements and process it on an appropriate legal basis, including:

1. Process your personal data based on your consent;
2. Processing your personal data to fulfill your orders and services;
3. When contacting you for marketing or market research, processing your personal data for the purpose of improving our products and services
4. Process your personal data based on compliance and enforcement of legal obligations.

We will try our best to isolate your personal data and non identifiable data, and use these two types of data separately. If personal data is mixed with non identifying data, it will still be considered as personal data processing.

If permitted by law, we will also obtain public or commercial related data through third parties, such as purchasing statistical data from other companies, obtaining order data from third-party e-commerce platforms to support our services, providing us with questionnaire response information when you participate in the survey, participating in the user experience program, and providing relevant information and feedback when you interact with us. In some cases, you may refuse to provide personal data to Haoke, but if you choose not to provide it, it may result in Haoke being unable to provide you with relevant products or services, and unable to respond or properly solve the problems you are facing.

 

Using Cookies and Similar Technologies

We use cookies to improve the user experience, which are plain text files stored on computers or mobile devices by network servers. In order to ensure the normal operation of the website, we may store small data files called cookies on computers or mobile devices, and their content can only be retrieved or read by the server that created them. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters.

Through cookies, we can record and store data such as user preferences or items in shopping baskets; Capable of recording users’ single access (using session cookies) or multiple access (using permanent cookies); Ability to save user preferences, including language, font size, and other browsing preferences for user devices. This eliminates the need for users to set preferences again during subsequent visits.

We will use pixel labels and other similar technologies on our website. For example, the email sent by Hawkmatic Europe to you may contain a click URL that links to the content of Haoke’s website. If you click on this link, Haoke will track this click to help us understand your service preferences and improve our service. If you do not want your activities to be tracked in this way, you can unsubscribe from Haoke’s push list at any time.

By using our website, you agree to use cookies and pixel labels as described above.

 

Device Permission Call Description

The following device permissions may be triggered when you use the services provided by Haoke. To help you better manage your information, we will inform you of the purpose of using this permission during the product usage process permission application, as well as the consequences and impacts that may arise if you do not enable this permission. Please review carefully. Before using specific functions, you can choose whether to authorize the following permissions. At the same time, you can change your authorization status at any time through the device permission settings page.

The following are the details of the relevant functions and call permissions for your reference:

1. Read and write external storage space (Android version, iOS version): used to read and write photos and files on the device during functions such as scanning and user feedback.
2. Location permissions (Android, iOS versions): Used for functions such as branch queries.
3. Camera permissions (Android, iOS versions): Used to scan device QR codes for device addition, upload and update user avatars, upload user feedback issues, etc.
4. Album permissions (Android, iOS versions): Change user avatars, upload user feedback issues, etc. Save relevant barcodes or images on this website.
5. Microphone permission (Android, iOS version): used for voice input function.
6. Read phone permissions (Android, iOS versions): Used to generate device IDs locally on the client and quickly contact after-sales phone numbers and other functions.

 

How does Hawkmatic Europe Disclose and Share Your Personal Data

Your personal information will be strictly confidential and will only be shared with data recipients in the categories listed below. In addition, we will only share your information with third parties outside of the following situations with your consent, and you will have the option to allow us to share your information.

1. Hawkmatic Europe affiliated companies. In order for us to provide you with services, recommend information that you may be interested in, or protect the personal and property safety of Haoke or other users or the public from infringement, your personal information may be shared among Haoke affiliated companies. We will only share necessary personal information. If we share your sensitive personal information or if affiliated companies change the purpose of using and processing personal information, we will seek your authorization and consent again.
2. Authorized partners. We may share your information with trusted authorized partners. We may share your account information, device information, and location information with authorized partners to ensure the smooth completion of the services provided to you. But we will only share your personal information for legitimate, legitimate, necessary, specific, and clear purposes, and only share personal information necessary for providing services. Our partners have no right to use the shared personal information for any other purpose. Currently, our authorized partners include authorized partners in advertising and analysis services. Distributors, suppliers, service providers, and other partners. Our distributors, suppliers, and service providers include institutions that provide technical services, telecommunications services, customer services, audit services, legal services, financial institutions, e-commerce companies and platforms, and offline stores.

We will sign confidentiality agreements with companies, organizations, and individuals with whom we share personal information, and will require them to handle personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures in an appropriate manner.

 

For commercial purposes, Haoke may share anonymous information with third parties in the form of a summary; For example, the proportion of the audience group, user profiles, etc. According to relevant laws and regulations, we will share, transfer, and publicly disclose your personal information without your authorization and consent in the following situations:

1. Related to national security and national defense security;
2. Those related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial, and execution of judgments;
4. Personal information that you disclose to the public on your own;
5. Personal information collected from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels.
6. Necessary for maintaining the safe and stable operation of the provided products or services, such as discovering and handling malfunctions in the products or services.
7. Other situations stipulated by laws and regulations.

According to legal regulations, sharing or transferring personal information that has undergone deidentification processing, and ensuring that the data recipient cannot recover and re identify the personal information subject, does not constitute external sharing, transfer, or public disclosure of personal information. The storage and processing of such data will not require separate notice to you and your consent. If you do not agree that we will provide your personal information to third parties in accordance with the above terms, please stop using our services.

 

How to Access or Modify Your Personal Data

You should ensure that all personal data submitted is accurate and accurate. Haoke will make every effort to maintain the accuracy and completeness of personal data and update them in a timely manner. Subject to applicable legal requirements, you have the right to:

1. Access specific personal data we hold about you;
2. Request us to update or correct your inaccurate personal data;
3. Refuse or restrict our use of your personal data;
4. Request us to delete your personal data or proactively cancel your account.

If you want to exercise relevant rights, please contact customer service for support. To ensure security, we may first require you to verify your identity (such as requesting a written request or other means) before processing your request. If we have a reasonable basis to determine that these requests are deceptive, unenforceable, or infringe on others’ privacy rights, we will refuse to process the requests.

When you request the deletion of relevant information, due to applicable laws and security technology limitations, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and restrict any further processing until the backup data can be cleared or anonymized.

Data deletion and account cancellation operations are irreversible. Please backup and properly keep your account information and other related data, as well as transaction vouchers, bills, and other information related to products and services, to avoid being unable to enjoy relevant after-sales services or causing additional fees to be paid. After personal data deletion or account cancellation, you may not be able to continue using our services, and you may not be able to retrieve any content or information related to your account.

When required by applicable laws, when Hawkmatic Europe processes your personal data based on your consent, you also have the right to revoke your consent at any time. However, revoking consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before revocation, nor will it affect our processing of your personal data based on other appropriate justifications.

 

Protection of Personal Information of Minors

The products and services provided by Hawkmatic Europe are only aimed at adults aged 18 and above. If you are a minor under the age of 18, please exit our website.

 

How to Retain and Protect Your Personal Data by Hawkmatic Europe

In general, the personal information we collect and generate within the territory of the Netherland will be stored within the territory of the EU.

Hawkmatic Europe values the security of personal data. We will retain your personal data for the period required for the purposes stated in this policy. The storage period of the data may vary depending on different scenarios, products, and services.

Hawkmatic Europe is not responsible for any security breaches caused by third-party access to your personal information due to your failure to maintain the privacy of your personal information. Despite the above regulations, if any unauthorized use of your account by any other user on the internet or any other security vulnerabilities occur, you should immediately notify us. Your assistance will help us protect the privacy of your personal information.

 

Third Party Services

To ensure a smooth browsing experience, you may receive content or network links from third parties (hereinafter referred to as “third parties”) outside of Hawkmatic Europe and its partners. Hawkmatic Europe has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.

Hawkmatic Europe cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to their privacy protection policies

 

How to Update this Policy

Hawkmatic Europe reserves the right to update or modify this policy from time to time. In order to create a better user experience, this policy will be adjusted appropriately based on business adjustments, changes in laws, regulations, or policies, and the modified content will be published in an appropriate manner. Once the modified privacy policy is published, it will effectively replace the original privacy policy. You can regularly check to see if any changes have occurred. After policy adjustments and changes, if you continue to visit our website and use any of our services, it is deemed that you have understood and agreed to the latest version of this policy, including any modifications we have made to this clause.

 

How to Contact Us

If you have any questions, opinions or suggestions regarding this privacy agreement, or if you wish to exercise any rights, or if you have any requirements to discuss with us, please contact us via info@hawkmatic.eu

To ensure security, you may need to provide a written request or otherwise prove your identity. Normally, we will reply within 30 days. If you are not satisfied with our response or if our handling behavior damages your legitimate rights and interests, you can also file a complaint or report with regulatory authorities such as NetEase, telecommunications, public security, and industry and commerce, or file a lawsuit with a court with jurisdiction in the defendant’s residence to seek a solution.